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About
Independent by Design. Built for Impact.
Customer experience is a capability, not a department.
As an independent consultant, I work directly with CX leaders and their partners to deliver tailored guidance, accelerate alignment, and drive practical solutions.
My role is to help you move from intention to execution while building the internal clarity and confidence to lead with impact.
Too many organizations treat customer experience and service as necessary evils, focusing on cost instead of building capabilities that create value for people and the business.
The Problem
Vision
Make customer experience your strategic advantage.
Mission
Help CX leaders and their partners build strategic, operational, and human capabilities that create value for all stakeholders.
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