I help CX leaders turn customer operations into strategic assets, guide technology providers in delivering real-world outcomes, and support consulting firms with deep CX expertise.
With over 20 years of senior leadership across operations, strategic CX consulting, the CX AI industry, and IT, I bring a unique end-to-end perspective on how to drive measurable outcomes for customers, employees, partners, and the business.
About
Edd Zomerman, Founder and Principal Advisor
Approach
Human-first strategy built for tangible business impact
I blend operational leadership, consulting depth, and CX technology insight to help organizations turn experience into advantage.
My approach recognizes real-world complexity and adapts to the realities of each organization. I work across people, process, data, and technology to build the capabilities that connect customer experience to business priorities and measurable results.
What Clients Say
Chief Operating Officer
Healthcare Industry
"Edd has the unique ability to quickly understand organizational culture and customer needs, and to translate this into understandable concepts and achievable goals for teams."
What Clients Say
Vice President, Marketing
Customer Experience AI Software Industry
"Edd Zomerman is the type of colleague who immediately impacts change in an organization. Just like Simon Sinek, Edd understands that before we can jump to solutions, we must understand our mission, our strategic objectives, and, eventually, our strategy."
What Clients Say
Head of Machine Learning / AI
Customer Experience AI Software Industry
"Edd is a tremendous resource to any organization, but especially to anyone that really wants to understand how to create and sustain value at a call center."
Who Benefits
From insight to execution across the CX ecosystem
Transforming CX operations into strategic assets that create value for customers, employees, partners, and the business.
CX Leaders
I align product strategy to real-world outcomes and help drive stronger client acquisition and retention.
