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The Consultant and the Owl
The Starting Line We all know the moment. The owl takes the pop. Counts: “One. Two. Three…” and crunch. The original Tootsie Pop...
Aug 15
The Crunch Culture: Why So Many Organizations Bite Before They Understand
The Starting Line You might remember the old Tootsie Pop commercial https://youtu.be/O6rHeD5x2tI?si=Ugr9U47UjuYe_YN1). A curious kid asks...
Aug 15
What CX KPIs Actually Tell You
Every customer experience (CX) leader knows the pressure of showing “results,” and most turn to key performance indicators (KPIs) to...
May 23
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